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Frequently Asked Questions


What do I get when I sign-up?
You GET all of the latest tools for accessing the largest Music, MP3s, videos, and software network on the planet, Instantly! That’s right, Instantly get access to millions of files that you can download right-now directly to your computer. Then transfer it in your iPod™, your MP3 player, or simply burn your own music CDs and take the music anywhere you want on the go. You will also have access to an award winning support team to guide you as well as an exclusive Member’s Area where you will find a wide array of free exceptional step-by-step tutorials and downloading guides, making it easy for you to install and learn the tools provided.  What are you waiting for? Sign up now!

Are there any per-download fees?
None, whatsoever! Once you become a member there are no further fees for software or service. We present everything conveniently to you as every aspect of our service is aimed to help you obtain maximum enjoyment.
                              

Can I cancel my membership?
Absolutely, if you ever become dissatisfied you may cancel at any time during the course of your membership without any further obligations.

Is my registration secure and confidential?
Absolutely! Your personal information and email are never shared with any other organization whatsoever – we take confidentiality very seriously. Our registration process and payment pages are 100% secure and managed by one of the internet’s largest payment processor.

I love what I am reading, how do I sign-up?
If you are not currently registered with our website, please click here to sign up.

What kind of support can I expect?
We have 3 teams offering support around the clock 7 days a week. Once inside, you will find clear online forms where you can submit your questions, FAQ pages that answer all common issues, and if you do not find your answers there you can contact our technical support team by email, by phone or by using our Live Chat buttons available within the member’s area. You will get clear concise answers back in record time!

Do you offer a satisfaction guarantee?
Yes we do! If you are experiencing technical difficulties and would require support, our support team guarantees to solve your issue on first contact or your money back! Your membership is also backed by a full satisfaction guarantee. Simply contact us by email, by phone or through live web-chat function located in the member’s area.

I changed computer, is my membership transferable/can I use it on multiple computers?
Absolutely! Thanks to our ultra high-speed website, all you have to do is login to your personalized member’s area from any computer and download all the software content you like! It’s as simple as that!

How do I figure out which product to download?
The best way to figure out which product is best for you is to read the short product descriptions found by clicking the product name on the Index of Products page. If you want additional information, choose one of the links beneath the Get Software button. It indicates for which platforms and in which languages each product is available, what its system requirements are, and how much it costs.

How long will it take to download a product?
Download times vary depending on the speed of your Internet connection and the number of other people trying to download software at the same time. For an estimate of download times with a 28.8 Kbps modem, choose the Download Specs link next to each product description on the Index of Products page.

Do I need any special software to begin taking advantage of my membership?
No. our service is the easiest on the internet: Just SEARCH, CHOOSE and DOWNLOAD! It’s that simple!

How long does it normally take to download a track?
On an average, on a 56.6 Kbps dial-up modem, a 4 to 5 minute track would take about the same time to download as any other 3-4 MB file. The time taken is directly proportional to the length and the file size of the track you are downloading. With a cable/DSL or any other broadband connection, it should take relatively lesser time. This is somewhat dependent on your internet connectivity, since different Internet Service Providers (ISP) offer different speeds. The download will be much faster if the internet traffic at that point of time is low.

Does it matter that I connect to the internet through a proxy?
In most cases, no. However, we advise you to contact your network administrator to do the needful, if any change to the network settings is required, or contact our support team, well guide you through the process.

I love what I am reading, how do I sign-up?
If you are not currently registered with our website, please click here to sign up.

Why am I being asked to pay?
All the software you download is free. You are paying for downloads, the online help and support as well as the online tutorials for the lifetime of the membership.

My web browser asks me if I want to save or open the file. What should I do?
When downloading the software, your web browser may ask whether you want to save the file or open it from its current location. It is always recommended that you choose to save the file to a directory on your computer's hard drive. This way you can reinstall the software at a later date without having to download it again. After the download is complete, you can install the software by double-clicking on the file.

I just downloaded and saved the file to my hard drive, but I forgot where it is. How can I find it again?
You can choose the location of your downloaded files by going to "Kazaa Platinum Control Panel->Transfer->Download folder", the default download location is "C:/Program Files/KazaaPlatinum/My Shared Folder" on Windows98-ME and "C:/Documents and Settings/Your Name/Local Settings/Application Data/KazaaPlatinum/My Shared Folder" on Windows XP-Vista. Pay attention: KazaaPlatinum won't copy your previously downloaded files to the new folder if you change the location; also keep in mind that you have to restart KazaaPlatinum to apply new settings.

How do I install your programs (what's a .ZIP file)?
Installation varies from program to program; most of the programs have their own installer (these files end in an .EXE), and you simply need to double click on the icon, and follow the directions.
Now other files are in a compressed format called "PKZIP", which makes the download size smaller and speeds up how quickly you get it. In order to use a program that has been compressed like this, you need a utility that will expand it back up to its original size. There are many utilities like this, but the easiest is probably WinZip. It's a relatively small and very easy to use program, and you'll find it immensely useful the more time you spend downloading things off of the net, since a very large amount of the information is compressed using utilities similar to this. Once you have downloaded and installed it, click Open or Run this program from its current location.

I try to download, but all I get is a Server Error?
A couple of scenarios can cause a Server Error #500. Most common is that our network is experiencing some temporary network problems. Normally, these problems are fixed within an hour; however, it is possible for them to go on longer.
Please contact technical support, if you continue to experience problems.

I downloaded a file and it won’t play on my MP3 player?
Most MP3 files on public servers are named with strange extensions or are not descriptive to what file type they are. If you already tried renaming the extension of the file to .MP3 and it won’t play it may be a COMPRESSED ARCHIVE file in various formats. Of which the most popular is obviously WINZIP. Try renaming to .ZIP and open the file in WinZip. There are other COMPRESSED formats and some have password encryption so you may need a password. In most cases we provide the password if we know it but 99% of the time the file is either an MP3 file or a WinZip file. One other occasionally used format is self-extracting archive. Try renaming to .exe and running it (BE CAREFUL SCAN FOR VIRUSES).

I've finished reading the FAQ. How do I sign up?
If you are not currently registered with our website, please click here to sign up.


Q. KazaaPlatinum is denied access to the Internet by a firewall?

If you are using a software firewall such as Zone Alarm, McAfee Internet Security, or Norton Internet security/Norton 360, you will be prompted to allow or deny KazaaPlatinum access to the Internet. This may happen several times because KazaaPlatinum needs to establish a number of outgoing and incoming connections.
You will need to accept all requests by KazaaPlatinum to access the Internet.
If you denied KazaaPlatinum access to the Internet by mistake, you can reset the permission rules in the control panel of your firewall.

Q. How can I keep Out Viruses?

Some files are infected with computer viruses like worms and Trojans. These viruses, if allowed access to your computer, can delete files, corrupt your operating system, or even cause permanent hardware damage.
To protect you from unwittingly contaminating your computer with a virus, KazaaPlatinum does not allow you to launch certain file types (e.g. .exe, .bat, .vbs, and .bin) from within the application. In addition, KazaaPlatinum can be configured to filter out suspicious files from the search results.
However, the best way to keep your computer protected is to always scan new files with an up-to-date virus scanner.

Q. How can I filter out Inappropriate Content?

KazaaPlatinum can be configured to filter out files that contain adult content. This is especially useful when you allow other family members to use KazaaPlatinum on your computer.


 

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